Wireless Ambient Lighting
Order Processing
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Processing Time: All orders are processed within 1-2 business days for domestic UK orders and 2-3 business days for international orders. Please note, orders are not shipped or delivered on weekends or public holidays.
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Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. After processing, a second email will be sent with your shipment tracking information.
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Order Cut-off Time: Orders placed before 3:00 PM GMT will begin processing the same business day. Orders placed after 3:00 PM or on weekends/public holidays will begin processing the next business day.
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Shipping Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or phone.
Domestic Shipping (UK)
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Standard Delivery (2-5 business days):
- Free for orders over £50.
- £3.99 for orders under £50.
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Express Delivery (1-2 business days):
- £6.99 flat rate.
International Shipping
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Europe:
- £9.99 for orders under £100.
- Free shipping for orders over £100.
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Rest of the World:
- £14.99 for orders under £150.
- Free shipping for orders over £150.
Shipping Carriers
We use reliable shipping carriers to ensure your orders reach you safely and on time. Our trusted carriers include:
- Royal Mail (for standard UK deliveries)
- DHL and DPD (for express and international shipments)
- Hermes (for some local deliveries)
Carrier selection depends on the size, destination, and shipping method selected.
Order Tracking
Once your order has been processed and shipped, you will receive a shipment confirmation email containing your tracking number(s). You can use this number to track your package on the carrier’s website. Please allow 24-48 hours for the tracking information to update.
Shipping Address
Please ensure that the shipping address you provide at checkout is accurate and complete. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Once an order has been dispatched, we are unable to reroute packages.
Delivery Issues
- Lost or Stolen Packages: If your package is lost or stolen, please contact us immediately. We will work with the shipping carrier to resolve the issue and, if applicable, send a replacement or issue a refund.
- Damaged Items: If your package arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damage, and we will assist in arranging a return, exchange, or refund.
- Delayed Shipping: Occasionally, packages may be delayed due to circumstances beyond our control (e.g., weather, customs delays). If you notice a significant delay in your delivery, please reach out to us for support.
Returns & Exchanges
We want you to be fully satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges under the following conditions:
- Return/Exchange Period: You may return or exchange an item within 30 days of receiving your order, provided the item is unused, in its original packaging, and in the same condition as when received.
- Return Shipping Costs: The customer is responsible for return shipping costs unless the item is damaged or defective upon arrival.
- Refunds: Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be applied to your original payment method.
- Exchanges: If you need to exchange an item, please contact us to arrange the exchange process. Exchanges are subject to stock availability.
Contact Us
If you have any questions or concerns about your order, shipping, or returns, please do not hesitate to contact us:
- Email: tranquillexe@gmail.com
- Phone: 07931337608
- Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM GMT.
- Free worldwide shipping
- In stock, ready to ship
- Backordered, shipping soon
Introducing our Wireless Ambient Lighting – the perfect way to set the mood and elevate any space with vibrant, customizable illumination! Say goodbye to dull, uninspired lighting and hello to a world of color and creativity with this innovative and versatile lighting solution.
Crafted with advanced wireless technology, our Ambient Lighting system allows you to easily control the ambiance of any room with the touch of a button. Whether you're hosting a dinner party, unwinding with a cozy night in, or creating the perfect atmosphere for a romantic date night, this lighting system puts the power of illumination in your hands.
But the benefits don't end there – our Wireless Ambient Lighting is also designed for maximum versatility and convenience. With its sleek and modern design, it seamlessly blends into any decor, while its wireless functionality allows for hassle-free installation and operation. Plus, its compact size and portable design make it perfect for use in any room of the house or even on the go.
With its endless color options and customizable settings, our Ambient Lighting system lets you create the perfect ambiance for any occasion. Whether you're craving a soft, warm glow or a vibrant burst of color, this lighting system has you covered, allowing you to tailor the lighting to suit your mood and style.
Say goodbye to boring lighting and hello to endless possibilities with our Wireless Ambient Lighting. Whether you're a design enthusiast looking to add a pop of color to your space or simply someone who appreciates the beauty of customizable illumination, this lighting system is sure to become your new favorite accessory. So why wait? Light up your life and transform any space into a vibrant oasis with our Ambient Lighting today!
