At TranquilLexe, your satisfaction is our top priority. That’s why we offer a 30-Day Refund Guarantee on all purchases. If for any reason you’re not completely satisfied with your product, you can return it within 30 days of the delivery date for a full refund or exchange.
Eligibility for Refund
To qualify for a refund, the following conditions must be met:
- The item must be returned within 30 days of receiving your order.
- The product must be in unused and original condition, with all packaging, tags, and accessories intact.
- Proof of purchase (order number, receipt, etc.) must be provided.
How to Request a Refund
- Contact Us: Email us at tranquillexe@gmail.com and within 30 days of your purchase to initiate the refund process.
- Return Authorization: Our team will provide you with a return authorization number and instructions on how to send the item back.
- Ship the Item: Once authorized, return the product in its original packaging, including all accessories, to the provided address. You are responsible for the return shipping costs unless the product arrived damaged or defective.
- Refund Process: After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the funds will be returned to your original payment method within 7-10 business days.
Non-Refundable Items
- Items damaged by misuse, wear and tear, or accidents are not eligible for refunds.
- Custom or personalized items may not be eligible unless defective.
Exchanges
If you would prefer to exchange the product rather than receive a refund, we will gladly assist you in selecting a replacement. Exchanges must also be requested within 30 days of delivery.
Defective or Damaged Products
If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or a full refund, and we will cover the return shipping costs for defective items.
Contact Us
For any questions about our 30-Day Refund Guarantee or to request a return, please contact our customer service team at tranquillexe@gmail.com