Order Processing
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Processing Time: All orders are processed within 1-2 business days for domestic UK orders and 2-3 business days for international orders. Please note, orders are not shipped or delivered on weekends or public holidays.
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Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. After processing, a second email will be sent with your shipment tracking information.
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Order Cut-off Time: Orders placed before 3:00 PM GMT will begin processing the same business day. Orders placed after 3:00 PM or on weekends/public holidays will begin processing the next business day.
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Shipping Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or phone.
Domestic Shipping (UK)
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Standard Delivery (2-5 business days):
- Free for orders over £50.
- £3.99 for orders under £50.
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Express Delivery (1-2 business days):
- £6.99 flat rate.
International Shipping
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Europe:
- £9.99 for orders under £100.
- Free shipping for orders over £100.
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Rest of the World:
- £14.99 for orders under £150.
- Free shipping for orders over £150.
Shipping Carriers
We use reliable shipping carriers to ensure your orders reach you safely and on time. Our trusted carriers include:
- Royal Mail (for standard UK deliveries)
- DHL and DPD (for express and international shipments)
- Hermes (for some local deliveries)
Carrier selection depends on the size, destination, and shipping method selected.